Cancellation policy

No refund will be provided for cancellations made by customers less than 24 hours in advance or in case of a no-show.

A cancellation fee of £10 per person applies for cancellations made by customers 24 to one week in advance. For groups 5+ this is extended from 24hours to 2 weeks in advance.

Acceptance of risk

There will always be some risk when taking part in adventure activities. I take all reasonable steps to provide you with a level of care and safety appropriate to the activity. However, there is always the risk that you may encounter feelings of discomfort, fear, apprehension, or even accidental injury or trauma We expect clients to help maintain their own and other’s safety by following the instructions given by staff. All our activities are undertaken at your own risk.

Health

You need to tell us if you or any members of your party have health or medical matters that could limit your paddling ability or put your safety at risk on the water. These include but are not limited to, Asthma, Hay fever, Allergies, Diabetes, Heart issues, Epilepsy, Behavioral issues etc. If in doubt, please tell us in advance.

Weather

Kayaking is an outdoor water sport. Therefore rainy weather doesn’t stop us. If rain or unfavorable weather stops you, please do not book. We endeavor to select the best locations for the paddle based on the winds, tides, currents.

Late arrivals

Please be punctual. Session start times are sharp and it is unfair to keep others waiting and if you are late, you will be treated as a no-show. If in doubt, aim to be early. The tide will not wait. Payments will not be refunded. Remember to allow time to find the launch venue, getting stuck behind tractors, cow jams (it happens!) finding a parking place etc.

Photographs

I often take photographs during our paddles. All photographs will be made available to you for free via our social media pages and/or via file transfer upon request. From time to time photographs taken may appear in our brochures, promotional material, media articles, etc. in relation to the promotion of our services. You can choose to opt-out. Just make us aware at the time of booking.

Bad Behavior

Bad behavior that disrupts the smooth running of an trip/tour or journey, may result in the disruptive customer(s) being excluded and removed. No refund will be given. This includes but not limited to violence towards anyone in the group, bullying or discriminatory behavior regarding difference in political or religious views, ethnic, sexual orientation, disability. Generally, if you can’t be nice, be quiet.

Drugs and Alcohol

The simple answer is they do not mix with paddling and water sports. If you turn up badly hungover or still drunk or under the influence of drugs. Kayak Nomad reserves the right to refuse to take you on the trip you have booked, with no refund given. This is both for your safety and for the safety of the others in the group.

Data Protection

Your privacy is important to us. Your details will not be shared or sold to anyone who does not have a direct relation to organizing the trips we run. Reasonable reasons for sharing details are considered to be for lunch/food orders, transport providers or sharing with the emergency services. For further details please read our Privacy Policy here.

Personal Belongings

Kayak Nomad cannot be held responsible for loss of your personal belongings and equipment. You are welcome to leave items in our vehicles or with staff at your own risk. If you take valuables on our activities, you do so at your own risk. We do not recommend you take your mobile phone with you, unless it is in a secure waterproof case with lanyard.

Cancellation by Kayak Nomad

We reserve the right to cancel any paddle or trip if viable numbers are not reached, or in the case of adverse weather conditions or circumstances beyond our control. If we cannot offer a suitable alternative date and time, a full refund will be given.

Insurance

I am covered under the British Canoeing coaches cover providing Professional Indemnity Insurance and Public Liability Insurance up to £10,000,000

This is a link to the British Canoeing insurance zone for further details of cover:

https://www.marshsport.co.uk/british-canoeing/insurance-for-coaches

You may wish to take out your own insurance against personal loss, injury or having to cancel your activity.